🧱 1. Order Cancellation
Orders can be cancelled before they are shipped. Once an order is dispatched, cancellation is not possible.
🔄 2. Return Policy
We accept returns only in the following cases:
- Product is damaged or defective
- Wrong item delivered
⚠️ Conditions:
- Request must be made within 48 hours of delivery
- Product must be unused and in original packaging
💰 3. Refund Policy
Once the return is approved, refunds will be processed within 5–7 working days.
- Prepaid orders → refunded to original payment method
- COD orders → refunded via bank transfer
❌ 4. Non-Returnable Items
- Used or opened products
- Requests made after 48 hours
- Damage caused due to misuse
📦 5. Return Process
- Contact our support team
- Share order details and issue
- Provide product images (if required)
- Our team will guide you through return
📞 6. Contact Us
📧 care@kojiesansoaps.in
📱 +91 9972809689
📍 Bangalore, India
